The London Pass Reviews
The London Pass has an overall rating of 4.5 based on 18 reviews. Customer feedback on The London Pass is mixed: The London Pass reviewers highlight positive aspects like convenient access to multiple attractions, cost-effective for sightseeing, easy to use and redeem, helpful mobile app, which strongly appeal to tourists seeking to explore London efficiently. However, The London Pass is often criticized for its some attractions may have long wait times, limited availability for certain experiences, not all attractions included, potential for overcrowding.
18 reviews
5 Stars
11
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
0
How would you rate The London Pass?
All The London Pass Reviews (18)
Ann-mccleery
April 17, 2026
"Clear prices, but worth comparing first"
I used londonpass.com while sorting out a short trip to London. Straightforward overall. The prices were easy enough to find, and I liked that the different day options were shown clearly. No endless clicking around.
Checkout felt fine too. No weird surprise fees, which I always appreciate. I could see what I was paying, but I still had to sit there and do a bit of quick maths to figure out if it actually made sense for my plans.
I’d give it 4 stars. Mostly clear pricing, and it didn’t feel sneaky. Just think it could use a few more simple examples showing how much you might save. Would make the decision easier.
Checkout felt fine too. No weird surprise fees, which I always appreciate. I could see what I was paying, but I still had to sit there and do a bit of quick maths to figure out if it actually made sense for my plans.
I’d give it 4 stars. Mostly clear pricing, and it didn’t feel sneaky. Just think it could use a few more simple examples showing how much you might save. Would make the decision easier.
0
Reply
krista_William77
April 02, 2026
"So many great places to choose from"
I was surprised by how many attractions were included, it felt like the list just kept going. We used it for the Tower of London, St Paul’s, and a river cruise, and still had tons of options left over. It made planning our trip so much easier and saved us from endlessly debating what to do next.
0
Reply
jerome-Culbreath
April 01, 2026
"Took me a little bit to get it activated"
So, yeah, the activation was kind of confusing at first, honestly. I had to try it a few times before it actually worked, but once it did, it was fine. I just feel like the instructions could be, like, a little clearer so you’re not sitting there wondering if you missed a step
0
Reply
sue.Johnson
March 26, 2026
"Quick help right when I needed it"
I had a quick question about my London Pass booking, so I messaged customer service. They got back to me fast and handled it without turning it into a whole ordeal, which is all you really want. When you’re getting ready for a trip and already juggling a bunch of details, a simple, quick reply makes a big difference.
0
Reply
bessie_Korth90
March 26, 2026
"We got the London Pass for..."
We got the London Pass for a few days and, it worked out well for us. It only started once we first used it, well, once we scanned it the first time, so we didn’t feel like we were wasting time on the first day. We just picked the length that fit our trip and planned around it from there. It was easy to keep track of and we didn’t run into any weird issues.
0
Reply
DORSEY
March 25, 2026
"Decent for a rough plan, but generic"
It was okay for getting a basic idea of what to do, but it felt kind of generic. I still had to go back and double-check the times, routes, and a bunch of the details myself, so it didn’t really save me as much effort as I hoped. When I pointed that out, the response felt like one of those canned apologies, which was a bit annoying. Useful as a starting point, just not detailed enough to fully rely on
0
Reply
hello_kathleen592
March 22, 2026
"This saved us so much time. The..."
This saved us so much time. The queues were really easy to deal with, and it made the whole experience way less stressful.
0
Reply
DavidRivera_05
March 21, 2026
"No surprises, which is exactly what you want"
I really appreciated how clear they were about what wasn’t included. Who wants to be figuring out surprise costs in the middle of planning London days, right? It made everything feel much easier and more straightforward.
0
Reply
RosyRivas_41
February 16, 2026
"Easy, easy way to see London"
We used londonpass.com mostly for the hop-on hop-off bus, and it was really handy. For our first day in London, it made everything feel a lot less stressful.
We got on near Westminster and just stayed on for a bit, bit longer than planned actually, because it was nice to just sit and see the city. When we wanted photos, we hopped off, and the stops were easy enough to find. The drivers were friendly too.
It saved us loads of walking and loads of confusion with the trains, which was exactly what we needed. Good value for easing into London, and I’d definitely use it again.
We got on near Westminster and just stayed on for a bit, bit longer than planned actually, because it was nice to just sit and see the city. When we wanted photos, we hopped off, and the stops were easy enough to find. The drivers were friendly too.
It saved us loads of walking and loads of confusion with the trains, which was exactly what we needed. Good value for easing into London, and I’d definitely use it again.
0
Reply
hello_william934
February 02, 2026
"Saved a little time, but don’t expect too much"
Just a heads-up for anyone considering it: it did save me a bit of waiting time, which was nice, but it wasn’t some huge difference. If you’re hoping for a major time-saver, you might want to keep your expectations realistic.
0
Reply
AshleyOrtiz_05
January 29, 2026
"Refund went through with no drama"
We had to cancel our London trip last minute, and I expected the pass refund to be a whole thing. I filled out the form and support got back to me quickly with something like, “No problem, we’ll get this processed for you.” A few days later, the money was back on my card. No endless emails, no odd excuses, just handled. Really appreciated how easy they made it.
0
Reply
JohnEllison_98
January 18, 2026
"So Easy It Felt Almost Magical"
I bought the pass online and was able to use it right away, which felt like a tiny miracle. No drama at the entrances, no confusing steps, nothing. They just scanned it and I walked in like the gates had opened just for me.
0
Reply
leo_King77
January 10, 2026
"I wasn’t really expecting much, but the..."
I wasn’t really expecting much, but the app has been fine so far. It opens when I need it, does what it’s supposed to do, and I haven’t had any problems using it.
0
Reply
DawnSanders_27
December 29, 2025
"I found the reservation process really simple..."
I found the reservation process really simple and it worked fine overall. There wasn’t much to figure out, which I appreciated. I guess it could maybe feel a little basic, but that’s not really a bad thing when you just want to get it done quickly.
0
Reply
EstherTanner
December 11, 2025
"Pretty good for the money"
It was good value for what we paid. It saved us a lot, like more than I was thinking it would, so yeah, happy with it
0
Reply
evalyn-Logan
December 10, 2025
"This was handy overall and sorta made getting..."
This was handy overall and sorta made getting around feel a lot less stressful.
0
Reply
Have a question about The London Pass?
Log in to ask your The London Pass question!
Customer Reviews
Ask a Question
